FAQs

What type of products do you sell?

Hey Girl Hey Boutique specializes in women’s occasion wear, including prom dresses, wedding-guest styles, homecoming dresses, and other formal wear designed for special events.

Where do you ship?

We currently ship within the United States only.
International shipping is not available at this time.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or U.S. public holidays.

How long does shipping take?

After shipment, standard delivery usually takes 5–7 business days.

Delivery times are estimates and may vary depending on destination, weather, or carrier-related delays.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.
You can use the tracking link provided to monitor delivery progress.

What is your return policy?

We accept returns within 30 days of delivery, provided items are:

  • Unused and unworn
  • In original condition
  • With tags attached

Some items (such as final sale items) may not be eligible. Please see our Refund & Returns Policy for full details.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Do you offer exchanges?

Yes. Exchanges for a different size or color may be available depending on stock.

Please contact us before returning an item to request an exchange.

What payment methods do you accept?

We accept secure online payments through trusted providers.
Available options are shown at checkout.

Is my payment information secure?

Yes. Our website uses SSL encryption, and payments are processed securely by third-party processors.

We do not store full credit card details.

How can I contact customer support?

If you have questions about products, orders, or policies, please contact us.

Need Help? Contact Us

Hey Girl Hey Boutique
📍 13 Main St E, Wartrace, TN 37183, United States
📧 support@heygirlheyboutique.com
📞 +1 931-205-1683