Refund and Returns Policy

At Hey Girl Hey Boutique, we want customers to feel informed and confident when placing an order. This policy explains our return and refund process in a clear and transparent way.

1. Return Eligibility

Customers may request a return within 30 days of receiving the order if all the following conditions are met:

  • Item is unused, unworn, and unwashed
  • Item is in original condition
  • All original tags and packaging are intact
  • Item shows no signs of wear, damage, or alteration

Items that do not meet these conditions may not be eligible for return.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Clearance or sale items (unless received defective or incorrect)
  • Gift cards
  • Items damaged due to misuse, improper handling, or care

3. How to Request a Return

To request a return, please contact us within 30 days of delivery.

When contacting us, include:

  • Order number
  • Item(s) you wish to return
  • Brief reason for return

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for return packages lost or damaged during transit

5. Refund Processing

Once a return is received and inspected:

  • Approved refunds are issued to the original payment method
  • Refunds are typically processed within 5–7 business days after inspection
  • Original shipping fees are non-refundable unless the return is due to our error

Processing times may vary depending on your bank or payment provider.

6. Exchanges

If you would like a different size or color, please contact us first.

Exchanges:

  • Are subject to product availability
  • Must meet return eligibility requirements

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check with your bank or card provider
  2. Contact your payment provider for updates
  3. Reach out to us for assistance if needed

9. Policy Updates

We may update this policy occasionally to reflect operational or legal changes. The latest version will always appear on this page.

Need Help? Contact Us

If you have any questions about returns or refunds, please contact us:

Hey Girl Hey Boutique
📍 13 Main St E, Wartrace, TN 37183, United States
📧 support@heygirlheyboutique.com
📞 +1 931-205-1683